Festool launches all-inclusive repair service

Program includes three-year warranty with free repair shipping, 10-year parts availability guarantee and 48-hour standard repairs.

Festool notes that in recent years, the idea of customer service has become more of a buzzword than a meaningful concept, marketed by companies who want you to believe they've got your back. Festool aspires to build and maintain meaningful relationships with each of customer, especially in times when they need help the most.

Festool's new SERVICE All-Inclusive program means that every Festool power tool comes bundled with an industry-leading package of offerings to support users and assist with any problems they might encounter with their tools. Don't forget to register your tools with us to make it easy to use these services when you need them!

Festool's SERVICE All-Inclusive includes:

  • 36-Month Comprehensive Warranty: The most comprehensive warranty in the industry provides coverage 36 months from the date of purchase.
  • 3-Year Free Shipping: Festool will cover the cost of shipping tools to the service department and back to the customer for the first three years with our online repair form.
  • 30-Day Money Back Guarantee: Customers are provided with a no-risk, 30-day money back guarantee. If they are not completely satisfied, they can return the tool for a refund.
  • 10-Year Parts Availability: Spare parts availability is guaranteed for 10 years, ensuring long-term support for your investment.
  • 48-Hour Standard Repair: Most tools are repaired and ready to ship back to the customer within 48 hours of the tool being received by the service department.
  • Dedicated Service Hotline: Factory-trained service professionals are available for troubleshooting and questions about repairs at 888-337-8600.
  • Access spare parts catalogs and product manuals, fill out repair forms and mailing labels, and review video content online anytime.
  • Instructional Videos: A comprehensive library of troubleshooting and how-to videos are available online anytime.

Register Your Tools Today!
To take full advantage of the Service All-Inclusive program, encourage your customers to register their tools today. Tool registration takes just a few minutes, but the benefits last for years.

  • Should you need to send your tool for repair or servicing, the process will be much faster.
  • It creates a record of your purchase in case your tool is lost, stolen or damaged by a fire or other catastrophe.
  • Automatically enters you into our monthly sweepstakes where you have a chance to win more tools!
  • Access videos for demos and tips to help you get the most out of your investment
  • Expanded coverage - now includes any product with a serial number, including MFT/s, CMS Router tables, Sys-Ports and any other product with a serial number.