JLG Unveils News Remote Assistant To Enchance Technical Support
JLG has unveiled the new JLG Virtual Remote Assistant, a technical support solution designed to help technicians more efficiently troubleshoot equipment.
 |
| JLG's Virtual Remote Assistant enables technical support experts to connect directly with technicians in the field. |
The Virtual Remote Assistant enables JLG technical support experts to connect directly with technicians in the field through a live, real-time visual session using a smartphone or mobile device.
By accessing a secure link sent via text or email, technicians can instantly share their view of the equipment with JLG support professionals.
“Every minute of downtime impacts productivity and profitability,” said Travis Myers, director of customer support, JLG. “The Virtual Remote Assistant allows our team to see exactly what technicians are seeing, enabling faster diagnosis, clearer guidance and more efficient resolution of service issues.”
Traditional phone-based troubleshooting can lead to guesswork and longer service calls. The Virtual Remote Assistant allows JLG technical support representatives to provide step-by-step visual guidance during a live session.
Support agents can remotely circle, or point to components on the technician’s device screen, helping quickly identify critical issues that may be difficult to find.
Virtual Remote Assistant featured an intuitive interface which requires minimal training to utilize.
After joining a session and granting camera access, technicians have JLG support agents with them to guide them to specific component locations and provide visual cues to help diagnose issues in real time, thereby resolving issues more accurately, improving first-call resolution rates and reducing repeat service calls.
“By providing visual confirmation and guidance, the Virtual Remote Assistant helps technicians identify and resolve problems more quickly, reducing machine downtime and minimizing unnecessary service visits,” Myers said.
The JLG Virtual Remote Assistant reinforces JLG’s commitment to supporting customers across the entire equipment lifecycle.
Capability is currently available for customers in North America.
CONTRACTOR SUPPLY MAGAZINE
The April/May 2026 issue of Contractor Supply magazine is here!
In our cover story, Precision Over Volume, Tool Factory Outlet of Goshen, New York is a contractor supply operation built on niche brands and technical expertise.
Take a look back at World of Concrete 2026. Also in this issue are Industry Updates.
This digital edition, sponsored by BECK AMERICA Inc., is fully searchable and contains live links to every advertiser and new product listing. Click away!
| Read the Articles Read the Digital Edition |
