Resideo Pro-IQ Predict
Resideo Technologies, a global provider of solutions for home comfort, safety and security, has expanded its Pro-IQ services platform with the introduction of Pro-IQ Predict, an AI-powered analytics service for HVAC contractors.
Informed by millions of connected-device interactions and a decade of HVAC system insights, Pro-IQ Predict identifies abnormal operating patterns and delivers actionable recommendations that help HVAC contractors maintain equipment performance, improve a system’s lifespan and deliver a greater customer experience.
“For decades, HVAC service has been largely reactive, with contractors responding after equipment problems occur. Today, artificial intelligence enables a new era of predictive service, and Resideo is uniquely positioned to transform everyday HVAC system data derived from its thermostats into actionable intelligence,” said Vice President of Product Management Pat Tessier. “Developed with input from our HVAC contractors, Pro-IQ Predict enables earlier intervention that can help them improve labor productivity, strengthen customer loyalty and uncover service revenue opportunities.”
Available through the new Resideo One portal, a centralized cloud-based platform for customer engagement, service insights and account management, Pro-IQ Predict helps HVAC contractors:
- Detect system issues sooner. AI analyzes equipment performance across more than 80 system behaviors to identify developing component-level issues and alert contractors before they become emergencies, which helps their customers avoid unexpected breakdowns.
- Improve technician efficiency. Equipment intelligence supports remote diagnoses and prepares technicians before dispatch, helping improve first-time fix rates and service call efficiency.
- Support repair-or-replace decisions. Visibility into aging or underperforming equipment helps contractors guide maintenance, repair and replacement conversations ahead of peak-season demand.
- Grow maintenance memberships and recurring value. Predictive insights help contractors enhance maintenance memberships with higher-value services that can strengthen customer retention and increase customer satisfaction.
- Strengthen customer relationships. Proactive service helps contractors build trust and create long-term loyalty with their customers by helping them avoid unexpected disruptions.
How Resideo Pro-IQ Predict Delivers Actionable HVAC Intelligence
Unlike other software solutions that are limited to a single equipment ecosystem, Pro-IQ Predict delivers predictive service intelligence across compatible residential HVAC equipment. The platform gathers operating data from the smart thermostat with compatible sensing hardware and securely transmits it through Resideo's proprietary Redlink wireless technology and Wi-Fi to the Resideo One portal, formerly the Resideo Pro Portal.
Next, AI-powered algorithms analyze operating trends – including thermostat intelligence, HVAC equipment data, equipment-level electrical monitoring and indoor air quality conditions – to create a comprehensive view of system performance before delivering an alert. Rather than simply notifying contractors that circumstances have changed, Pro-IQ Predict offers actionable insights that help contractors understand likely equipment issues and determine where service intervention is needed.
Pro-IQ Services: From Connected Thermostats to Predictive Service
Pro-IQ Predict is the latest addition to Resideo's growing suite of Pro-IQ services that help contractors transform a one-time installation into an ongoing customer relationship. Each tier of Pro-IQ services supports business growth by creating new opportunities for proactive engagement, expanded visibility and optimized service calls:
- Pro-IQ Install: Helps streamline Honeywell Home smart thermostat installations with one-touch programming and configuration templates, while also making customer handoff easy. Contractors can install or enroll a smart thermostat with the Resideo Technician app and establish a connected relationship that can support future engagement, diagnostics and proactive service opportunities through the Resideo One portal.
- Pro-IQ Engage*: Allows the HVAC company to place its logo and contact information in the homeowner’s Resideo Connect app and on the Honeywell Home ElitePRO™ smart thermostat and send custom messages. That helps increase visibility and reinforce who homeowners should call when they need service.
- Pro-IQ Analyze*: Offers real-time visibility into HVAC system performance, helping contractors identify maintenance needs earlier and remotely diagnose and solve issues, all without rolling a truck.
- Pro-IQ Predict*: By adding compatible sensing hardware to an ElitePRO smart thermostat, contractors can detect emerging HVAC equipment issues and proactively solve them efficiently.
“Many HVAC contractors already have the foundation in place to turn today's connected homes into tomorrow's predictive service opportunities, helping them dispatch the right technician with the right part at the right time,” added Tessier. “Resideo helps contractors see what other thermostats can't: the early signs of equipment issues before failures occur. Contractors can utilize everyday HVAC data derived from a familiar thermostat and transform it into one of the industry's smartest tools for driving revenue opportunities, business efficiency through smarter proactive service and stickier customer relationships.”
Pro-IQ Predict is available on the Resideo One portal and can support a variety of residential HVAC equipment configurations. Existing Pro-IQ services subscribers will be able to access predictive functionality through an over-the-air software update later this fall.