Klein Tools Selects Heiler Software to Improve Customer Service

Product Information Management (PIM) solution will centralize product data.

Klein Tools has selected Heiler Software’s Enterprise Product Information Management (PIM) solution to centralize their product data and better serve their customers.

In order to be more agile in meeting the demands of customers, Klein has invested in Heiler’s Enterprise Product Information Management (PIM) solution to consolidate and centralize their product data.

“As our business evolves we need the right tools to help us keep pace. We needed a single source for all of our catalog data that had the right mix of flexibility and ease of use. We looked at a number of products at all levels and Heiler made the most sense,” said Mike McCue, IT Director, of Klein Tools.

Investing in a PIM solution will allow KIein Tools to not only better service their customers, but internally it will increase employee productivity and efficiency. A PIM solution gives them the flexibility they need to use and provide data in different formats, as well as the functionality to aggregate that data. This will ultimately minimize downtime and risk while providing them with the ability to better support their customers.

“Manufacturers are being asked to deliver product information to customers, data pools, ecommerce, mobile, print channels, and other informational sites. The Heiler solution is built on best practices to support the ever growing needs of manufacturers from the product collaboration stage through the enrichment and finally syndication stage. The pre-built best practices are what has led to significant ROI for our customers as can be seen in the PIM ROI study ( and has given Heiler one of the highest reference rates in the market today”, says Greg Wong, CEO, of Heiler Software.

Made for professional users, Klein tools are available through stocking distributors worldwide.