Epicor Appoints Donna Troy Executive Vice President and General Manager for ERP Americas

Troy joins Epicor from Dell Computers.

Epicor Software Corporation announces the appointment of Donna Troy as executive vice president and general manager for ERP Americas.

Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, announces the appointment of Donna Troy as executive vice president and general manager for ERP Americas, reporting to Epicor President and Chief Executive Officer Pervez Qureshi.

Troy will lead operations and have responsibility for the Epicor enterprise resource planning (ERP), wholesale distribution and human capital management (HCM) business in the Americas.

“I am thrilled to have an executive of Donna’s caliber and industry experience joining the Epicor team,” said Qureshi. “Donna has a proven track record of driving growth and profitability for organizations ranging from leading global technology companies to entrepreneurial start-ups. Her extensive executive management experience in enterprise software and technology, coupled with her extensive commercial and operations experience, particularly enterprise sales, services, and channel development, will be invaluable in this strategic role.”

An award-winning software executive, Troy headed global go-to-market strategy and execution at companies including Dell, SAP, McAfee and IBM, and brings more than 35 years of industry experience to the ERP Americas role. In particular, her proven focus in strengthening customer and partner relationships for both enterprise and small to medium size business segments will be instrumental in driving continued success for Epicor in the distribution, manufacturing and services industries. Leveraging her global experience, Troy will also focus on expanding the company’s presence and growth in Latin America.

“I’m excited to join Epicor, which is incredibly well positioned to take advantage of its deep industry capabilities, customer-centric focus and visionary technology to deliver unprecedented customer value,” said Troy. “At almost $1 billion in revenue, the company has the infrastructure and market leadership to drive further success in the Americas and beyond. I look forward to meeting with our customers and partners to understand their requirements and priorities, and together, to accelerate growth and opportunity for their businesses leveraging Epicor products and services.”

Prior to joining Epicor, Troy served as vice president and general manager of a multi-billion dollar enterprise solutions segment at Dell. During her time at SAP, Troy drove strategic growth of its SMB business, playing a key role in the company’s successful transition to a hybrid, multi-channel SME model, resulting in significant year-over-year license revenue growth. As executive vice president, global channels and SMB at McAfee, Troy transformed the channel strategy and drove SMB sales and market share growth.

Troy played a key role in orchestrating the turnaround of Tivoli Systems’ worldwide channels, alliances and services business after its acquisition by IBM. She began her career at IBM, where she developed a strong executive management foundation through successful roles in sales management, systems engineering and services. Troy was IBM’s first global solution developer alliances executive, responsible for building the new business unit to a multi-billion dollar revenue contributor.

Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company’s headquarters are located in Dublin, California, with offices and affiliates worldwide. For more information, visit