MAX USA Corp. awards dedicated team members for exceptional customer support
MAX recognizes marketing, customer service, repair and parts team members for their contributions.
 |
 |
 |
 |
 |
The solution-driven customer service delivered by the growing team at MAX USA Corp. continues to define the readiness and attention each member here strives to provide daily.
From working together to identifying the best resolutions to problems that arise or developing enhanced operations to fast-track repairs in a timely fashion, the goal of prioritizing customers requests based on their needs has always and continues to be our number one goal.
“From our main headquarters in Plainview, New York, to our service center in McKinney, Texas, our team members have gone above and beyond to step up and work together," said Masa Senda, President of MAX USA Corp. "It’s extremely encouraging to know we have such thoughtful and aspiring team members who are more than willing to do what is necessary to support our customers at this time. We want to thank them for all of their efforts.”
To ensure all employees were fully operational, those who worked from home as well as those who came into the office, operations manager, Shin Kanda worked with each department to certify all departments from customer service to marketing were set-up with the technology to run as efficiently as possible.
Service department teams in New York and in Texas worked to come in every day to support all functions of their roles and ensure that customer’s service issues were dealt with in a safe and timely fashion. Both locations worked to keep customers up and running with their fast-paced procedures.
“We are extremely lucky to have such a committed team that was able to help facilitate the work necessary so that orders and repairs went out as quickly as possible to support all the construction in the field," siad Steve Bertrand, Service Manager.
Our parts department also worked in the warehouse throughout the pandemic to make sure that orders and support for service repairs were handled quickly and effectively; to guarantee a positive customer support experience.
The customer service team was mostly remote, but MAX would like to recognize Jeanette Tamney who periodically came in to the office to effectively execute her job functions supporting invoicing and order entries for all out departments so that repairs and new orders could be processed and shipped in a promptly manner.
MAX USA CORP. is headquartered in Plainview, NY, and is owned by MAX CO., LTD. which is headquartered in Tokyo, Japan. MAX has been recognized as a market leader in the quality manufacturing of tools for over 75 years. MAX has several divisions employing more than 2,000 people worldwide, including 200 R&D engineers. Learn more at www.maxusacorp.com.
CONTRACTOR SUPPLY MAGAZINE
The April/May 2024 issue of Contractor Supply magazine is here!
This digital edition is sponsored by BECK AMERICA Inc.
Our cover story, Masters of Fasteners, visits Interstate Screw Corp. of metro Miami, which serves the fastening needs of south Florida, the Caribbean and Central and South America.
Also in this issue,our Industry Updates cover Adhesives, Tapes and Sealants, Anchoring Systems and Safety and PPE.
This digital edition is fully searchable and contains live links to every advertiser and new product listing. Click away!
