Posted October 20, 2020

Yanmar launches global customer service hub

New Yanmar Synergy Square facility will contain offices, support centers, service exhibits and a learning center.

Yanmar Global CS Co., Ltd. (YGCS), a subsidiary of Yanmar Holdings Co., Ltd. today commences operations at Yanmar Synergy Square (YSQ) in Osaka, Japan.

Built as a center for excellence in global customer service, YSQ will serve as the headquarters of YGCS, a Yanmar Group company that was established in April of this year. Yanmar’s Remote Support Center also moves to the site, incorporating enhanced functionality.

As the name suggests, Yanmar will strive to derive SYNERGY by marshalling the combined insights and knowhow of business partners all around the world in a place, or SQUARE, to create new service solutions towards increasing Yanmar’s global service capabilities.

“YSQ represents every element related to our service including our DNA and spirit, our relationship with our stakeholders based on the trust, and a new type of service achieved with advanced technologies,” says Kengo Shibata, the president of YGCS. “I’m excited to create this new way of service together with our customers and stakeholders here at YSQ towards A Sustainable Future,”

With its goal of keeping customers working with “no downtime” and realizing its vision of maximizing customer’s lifecycle value, YSQ will pursue the development and deployment of service solutions employing Yanmar’s advanced technologies. YSQ will:

  • Utilize analysis of remote monitoring data to predict machinery faults,
  • Support service staff in the field with technical information,
  • Provide a support desk to respond to customers’ inquires on operation of systems such as SMARTASSIST.

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Yanmar Global CS was established in April 2020 from the global customer service functions of Yanmar Co., Ltd.YGCS globally oversees the Yanmar Group’s after sales service including parts sales, inventory management andintegration of operational data. The company aims to maximize customer’s lifecycle value by offering high quality service across all business units. With headquarters at Yanmar Synergy Square, YGCS will draw upon the latest technologies and information to deliver new customer service solutions around the world.

Founded in Osaka, Japan in 1912, Yanmar was the first ever to succeed in making a compact diesel engine of a practical size in 1933. A pioneer in diesel engine technology, Yanmar is a global innovator in a wide range of industrial equipment, from small and large engines, agricultural machinery and facilities, construction equipment, energy systems, marine, to machine tools, and components — Yanmar’s global business operations span seven domains.

On land, at sea, and in the city, Yanmar provides advanced solutions to the challenges customers face, towards realizing A Sustainable Future.

For more details, please visit the official website of Yanmar Holdings Co., Ltd.