Posted March 12, 2024

Johnstone Supply Selects Quadient as Preferred Smart Locker Partner to Offer Customers Fast, Convenient Order Pickup

Automated parcel lockers allow customers to quickly retrieve products at their convenience.

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels and a major global parcel locker operator, announces that Johnstone Supply has chosen Quadient as its preferred partner for automated parcel lockers. Johnstone Supply, a wholesale distributor serving professional heating, ventilation, air conditioning and refrigeration (HVACR) contractors, has already installed Parcel Pending by Quadient smart lockers at 30 of its locations.

Johnstone Supply has over $4.5 billion in annual sales generated by 465 franchise-operated locations across the US and Canada. Quadient’s indoor and outdoor parcel lockers allow Johnstone Supply’s customers to quickly retrieve products at their convenience, allowing them to spend more time at job sites.

“Quadient understands the Johnstone business model, customer needs, brand guideline requirements and integrates with our existing solutions, like our enterprise resource planning platform,” said Katie Gailey, marketing manager, Johnstone Supply. “We believe they will be a great partner for our organization and are eager to help Johnstone grow customers’ knowledge and use of lockers.”

Parcel Pending by Quadient solutions help distributors streamline operations and provide a fast, 24/7 delivery option for large or small contractors. Orders are stored safely and securely in Quadient lockers for pick-up at customers’ convenience, even outside of store hours. The lockers simplify the order fulfillment process by taking care of logging, retrieving and the distribution or returning of packages quickly and effectively, with limited involvement from store staff. With time being a precious commodity for contractors, the convenience of smart lockers increases customer satisfaction and drives more customer loyalty and repeat purchases.

“Johnstone’s reputation for its entrepreneurial spirit, dedication to customers and commitment to investing in technology and distribution excellence makes it a perfect match for Quadient’s smart parcel lockers,” said Austin Maddox, executive vice president, North American Parcel Locker Solutions, Quadient. “We look forward to helping accelerate Johnstone’s growth and exploring new ways to grow our partnership.”

About Quadient

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Small and EnterNext® Tech 40 indices.

For more information about Quadient, visit