Posted March 6, 2019

IFS named to Constellation ShortList for Field Service Management

For the sixth time running, IFS is recognized as one of the FSM industry's most advanced vendors.

IFS, the global enterprise applications company, announces that it was named to the Constellation ShortList for FSM in Q1 2019. The technology vendors included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives.

IFS Field Service Management (IFS FSM) offers the most complete service lifecycle management solution, with industry-leading functional breadth to tackle the most complex emerging field service challenges.

The recently released IFS FSM 6 empowers users with new and extended features such as a state-of-the-art user experience, enhanced capabilities for reverse logistics, spare parts management and depot repair, and increased flexibility for workforce scheduling optimization. Enhanced functionality for warranty, contracts and pricing management enables entirely new business models for companies that deliver services primarily through distributors.

“This accolade is a testament to our long-term focus on service management and our obsession with providing technology that not only supports, but propels our customers’ businesses,” said Mark Brewer, Director, Global Service Transformation, IFS Service Management Business Unit. “IFS FSM redefines configurability for cloud-based field service, giving customers the freedom to choose their preferred deployment method as well as tailor data fields, workflows and interfaces to their unique field service environment.”

Nicole France, Vice President and Principal Analyst, Constellation Research, added, “Field service management is poised to reshape customer relationships and power entirely new business models. Leading FSM vendors harness maturing IoT capabilities, advances in real-time analytics, and an intimate understanding of what customers expect to help companies drive the next evolution in customer service and engagement.”

Learn more about how IFS helps customers improve their service management operations: