Lonestar Tool Goes Live With Zoku POS System
Lonestar Tool and Fastener has implemented use of Zoku’s Built for NetSuite Unified POS for retail and wholesale.
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To resolve these operational challenges, Lonestar deployed Zoku POS for NetSuite across both their Georgetown retail location and their active field sales operation. Zoku provided a modern, unified front-end sales platform, allowing NetSuite to serve as the single source of truth for all customers, pricing, inventory, and orders.
The implementation replaced manual processes and disconnected systems, providing the Texas-based distributor of construction tools, fasteners and safety products with a single, unified sales platform to support its complex B2B contractor services, retail counter, and mobile field sales operations.
A member of Sphere 1, Lonestar Tool selected Zoku’s solution to bridge the gap between flexible contractor pricing, wholesale requirements and NetSuite ERP, while increasing the speed need for counter service retail and on-site field sales.
The deployment ensures that Lonestar operates on a single, cohesive sales platform where all front-end activity is directly connected to NetSuite, resulting in faster service, improved data accuracy, and consistent customer experience across channels.
"Lonestar Tool and Fastener faced the classic wholesale-retail dilemma: powerful ERP but a disconnected front-end,” said George Makriyiannis, CEO at Zoku. “By deploying Zoku, we’ve provided a unified commerce platform that meets the specific, demanding needs of wholesale distribution and retail.”
He said the implementation is a testament to Zoku’s ability to turn NetSuite into a true operational powerhouse for multi-channel distributors.
“At Lonestar Tool and Fastener, we pride ourselves on finding solutions that truly fit the unique demands of our business”, Dawn Marks, owner of Lonestar Tool and Fastener commented. “When we partnered with ZOKU POS to integrate with our NetSuite ERP System, we quickly saw the difference their team’s commitment made.”
Marks suggested that Zoku didn’t just deliver a standard product but really leaned into Lonestar’s specific needs and wants.
“Their willingness to listen and adapt has been a game-changer,” she said. “One of the most impactful improvements has been the coordination of our credit card services. By streamlining this process directly through the system, Zoku enabled both our inside and outside sales teams to operate more efficiently. Transactions now flow seamlessly, reducing friction and empowering our staff to focus on what matters most: serving our customers and driving sales.”
Looking ahead to 2026, Marks is confident Zoku will continue to grow alongside Lonestar and expand into new areas of business.
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